SimpleMail Help and FAQ

Once you submit our request form, one of our Account Managers will contact you to complete the process. Generally, you’ll be up and running within a couple of business days.

We are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. We want to help you get the best design for your emails on SimpleMail and working directly with us is the best way we can get you up and running quickly.

SimpleMail has a great deal of helpful information built into the system and accessible through the “help” button at the upper right when you’re inside your account. Also our blog has lots of helpful tips and resources.

If you want to get in touch with us directly, you can email us with questions or problems at simplemail@buzzmedia.com.my

You can put your newsletter sign up form on your website. The HTML code from the sign up form is generated automatically for you within the SimpleMail admin page.

This video shows you how to generate the HTML code to put the sign up form on your website.

Yes. Our design team can make you a SimpleMail template that will ensure consistent branding and design with your website. Contact us to request a custom template.

You need to have a credit card to pay for your campaigns. SimpleMail will prompt you for your credit card number before before each of your campaign gets sent.

Please note, this transaction will appear on your credit card statement from CREATESEND.COM EMAIL NEWSLETTER SOFTWARE.